Terms and conditions
Purchase, Payment and Product Return Policies
We reserve the right to update product information, change prices and adjust shipping and handling fees at any time without notice. Furthermore, we reserve the right to change, limit, refuse, or cancel any order you place with us in our sole discretion. In the event we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or phone number provided at the time the order was placed.
Purchase Orders can be sent through Fax, Telephone or online (either by credit card or Purchase Order) in US and Canada.
For International orders (excluding Canada): please check our distributors page to find our regional distributor. If you cannot find your regional distributor, please order directly from us by using credit card, check or wire payment when placing a direct order online. Purchase orders (PO) without prepaying or credit card are not accepted due to the delay of payment. Please provide your FedEx account number and VAT (if it applies to you) to make the international shipping go smoothly. The shipping fee to most North American and European countries is between $65-95 for paraffin tissue slides or arrays by FedEx International shipping in less than 2 lbs, up to $250 for frozen tissue products shipped in dry-ice by FedEx International with 17 lbs.
Payment term, Net30 for US and Canadian purchase orders and prepay for international orders (Pro forma invoice can be sent for wire prepayment).
Product Return, No returns or exchange if it is not quality issue of our product or our customer service error. Please contact customer service before any returns.